If you have questions, want to know if there are secret no deposit bonus codes, or simply want to offer a suggestion, Heritage Casino support is the place to turn. You have three ways to reach the casino help team.
Email (customerservice@heritagesports.eu or wageringhelp@heritagesports.eu)
Phone – 1-800-800-7777
Live Chat
The live chat support desk is the easiest way to quickly reach out to the casino help team. You'll have answers in minutes. To use live chat, you need to enter your account number first. Your account number is necessary in order to start the help desk chat session.
Hours for Casino Support
There are two sections for support: Client Services and Wagering. Here are the hours for those departments.
Client Services is open from 10 a.m. to 11 p.m. EST on Tuesday through Friday and 9 a.m. to 11 p.m. EST on Saturday through Monday. If half-time of the last game of the evening falls before 11 p.m. EST, Client Services closes when half time ends.
Wagering Help is open at 9 a.m. EST on Saturday and Sunday and 11 a.m. EST on Monday through Friday. This help department closes during half-time of the last game of the night. You can place wagers 24/7, but if you need help, make sure you reach out during the applicable hours.
Frequently Asked Questions
Some of your questions may be the same questions other players have. Here are the FAQs at Heritage Casino.
Are Any Players Excluded From Joining the Casino?
Heritage Casino asks players to check the rules in their jurisdiction. If it's not legal to gamble where you live, you shouldn't sign up. For everyone else, you need to be of legal gambling age in your jurisdiction or 18, whichever is oldest. You may need to prove your age and area of residence by supplying a photocopy of your government-issued photo ID.
What Are the Banking Options?
Do deposit funds with Heritage Casino, you can use bank wires, Bitcoin, cashier's checks, credit cards, Person to Person, and prepaid cards. Casino payouts are made through bank wire, Bitcoin, check, Person to Person, or transfers to Heritage Sportsbook. Be aware that deposits made with Person to Person often disqualify you from casino promotions. Also, to qualify for casino promotions, you must deposit at least $100.
Are There Minimum Wager Requirements?
In the racebook and sportsbook, there are minimum wager requirements. Racebook wagers made online must be at least $2. If you call in your wager, you must wager a minimum of $5. Sportsbook wagers made online have a $2 minimum. If you make them over the phone, there's a $25 minimum bet. Overnight lines cannot exceed a total of $500.
Can You Play on Your Mobile Device?
To play at Heritage Casino, instant play casino options are available for all sports betting, e-sports, live betting, racebook, live casino, and virtual casino selections. There's also a mobile casino app for sports betting. If you want to play casino games on your mobile device, the instant play casino is ideal. Play for fun or play for real money after you join the casino on your computer or Android/iOS mobile device. Support is easy to reach if you need help getting started.
